Purchase rules

Gurmans.eu Online Shop Terms and Conditions of Sale
1. General provisions
1.1. These Terms and Conditions of Sale (the “Terms”) are binding on both parties and set out the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods from the online shop.

1.2. The Seller reserves the right to amend, revise or supplement these Terms at any time, subject to applicable legal requirements. The Seller will notify the Buyer of any changes on the online shop website. The version of the Terms in force when the Buyer places an order applies to that order.

1.3. The following persons may purchase goods from the online shop.

1.3.1. Adults with legal capacity whose capacity has not been restricted by a court.

1.3.2. Minors aged 14 to 17 with the consent of their parents or guardians, except where they are entitled to manage their own income independently.

1.3.3. Legal entities.

1.3.4. Authorised representatives of any of the above.

1.4. By approving these Terms, the Seller also guarantees that the Buyer is entitled to purchase goods from the online shop under clause 1.3.

1.5. The contract between the Buyer and the Seller is concluded when the Buyer adds the goods to the shopping basket, enters the delivery address, selects a payment method, reviews the Seller’s Terms and clicks “Confirm order”. See section 5 on ordering, prices, payment methods and payment deadlines.

1.6. The online shop stores a record of each contract concluded between the Buyer and the Seller.

2. Personal data protection
2.1. The Buyer may order goods from the online shop in either of the following ways.

2.1.1. By registering with the online shop and entering the information requested in the registration form.

2.1.2. By placing an order without registering.

2.2. When placing an order under clause 2.1, the Buyer must provide the personal data needed to fulfil the order in the fields provided by the Seller. This includes the Buyer’s first name, surname, delivery address, telephone number and email address.

2.3. By accepting these Terms, the Buyer consents to the processing of the personal data provided under clause 2.2 for the sale of goods and services through the online shop, analysis of the Seller’s business activities and direct marketing.

2.4. By consenting to the processing of personal data for the sale of goods and services through the Seller’s online shop, the Buyer also agrees to receive communications necessary to fulfil the order at the email address and telephone number provided.

2.5. When registering with the online shop and ordering goods, the Buyer undertakes to keep their login details secure and confidential.

3. Buyer’s rights and obligations
3.1. The Buyer may purchase goods from the online shop in accordance with these Terms and the information provided in other sections of the online shop.

3.2. A Buyer who is a consumer has the right to withdraw from a distance sales contract within 14 calendar days of receiving the goods, without giving any reason. This right is subject to the exceptions set out in Article 6.228¹⁰(2) of the Civil Code of the Republic of Lithuania.

3.3. The consumer may exercise the right to withdraw from a distance contract in accordance with clause 8.2 of these Terms. Clause 8.3 sets out the conditions for inspecting goods being returned and the consumer’s liability for any diminished value.

3.4. The Buyer undertakes to accept the goods ordered and pay the agreed price.

3.5. If any information provided in the Buyer’s registration form changes, the Buyer must update it without delay.

3.6. The Buyer undertakes to keep their login details confidential. If the Buyer loses their login details, they must notify the Seller without delay using the contact details in the “Contacts” section.

3.7. By using the online shop, the Buyer accepts these Terms and undertakes to comply with them and with applicable Lithuanian law.

4. Seller’s rights and obligations
4.1. The Seller undertakes to provide the Buyer with the means necessary to use the online shop’s services.

4.2. If the Buyer attempts to disrupt the operation or compromise the security of the online shop, or breaches their obligations, the Seller may immediately restrict or suspend the Buyer’s access without notice or, in exceptional circumstances, cancel the Buyer’s registration.

4.3. The Seller undertakes to respect the Buyer’s privacy in relation to the personal information provided in the online shop’s registration form.

4.4. The Seller undertakes to deliver the goods ordered to the address specified by the Buyer.

5. Ordering, prices, payment methods and payment deadlines
5.1. The Buyer may place orders through the online shop 24 hours a day, seven days a week.

5.2. The contract takes effect when the Buyer clicks “Confirm order”. On receipt of the order, the Seller confirms it by sending an email to the address provided by the Buyer.

5.3. The prices displayed in the online shop and shown in the order are stated in euros (EUR) and include VAT.

5.4. The Buyer may pay for the goods using one of the following methods.

5.4.1. Online banking. The Buyer selects one of the banks displayed at checkout and confirms payment through the selected bank’s online banking system.

5.4.2. Bank transfer. The Buyer pays in advance by printing the order and transferring the payment to the online shop’s bank account at a bank branch.

5.5. The Buyer undertakes to pay for the goods without delay. The Seller begins preparing the order for dispatch once payment is received. The delivery period also begins at that point.

6. Delivery
6.1. When selecting delivery at checkout, the Buyer undertakes to provide accurate delivery details.

6.2. The Buyer undertakes to accept the goods in person. If the Buyer is unable to accept the goods in person and they are delivered to the address provided, the Buyer may not make a claim against the Seller on the grounds that the goods were delivered to the wrong person.

6.3. The goods are delivered by the Seller or by a courier authorised by the Seller.

6.4. The Seller delivers the goods within the time frames stated in the product descriptions. These time frames are estimates and do not apply if the goods are out of stock and the Buyer has been informed of this. In exceptional circumstances, delivery may be delayed due to unforeseen events beyond the Seller’s control. In that case, the Seller will contact the Buyer without delay to agree on the delivery arrangements.

6.5. The Seller is not liable for failure to meet a delivery deadline if the goods are not delivered, or are delivered late, due to the Buyer’s fault or circumstances beyond the Seller’s control.

6.6. The Buyer must notify the Seller without delay if a parcel arrives in crushed or otherwise damaged packaging, contains goods that were not ordered, contains an incorrect quantity or is missing parts.

6.7. If the Buyer notices damage to the packaging at the time of delivery, they must note it on the courier’s delivery document or draw up a separate report in the courier’s presence. If the Buyer fails to record the packaging damage, the Seller is released from liability to the Buyer for damage to the goods resulting from that unrecorded packaging damage.

7. Product quality and guarantees
7.1. Information about each product sold through the online shop is provided in its product description.

7.2. The Seller is not responsible for differences between the colour, shape, apparent size or other characteristics of the goods as displayed in the online shop and those of the actual goods where those differences are due to the Buyer’s display.

7.3. The Seller provides a guarantee of limited duration for certain goods. The duration and other terms of the guarantee are stated in the relevant product description.

7.4. If the Seller does not provide a guarantee for a particular type of goods, the statutory guarantee under applicable law applies.

8. Returns and exchanges
8.1. If the Seller delivers goods that are defective or do not match the order, a Buyer who is a consumer may contact the Seller at info@gurmans.eu. In accordance with the Civil Code of the Republic of Lithuania, the consumer may request that the goods be repaired or replaced free of charge or, in the cases provided for by law, that the price be reduced proportionately or that the contract be terminated and the consumer receive a refund.
8.2. Withdrawal from a distance contract and return of goods
A Buyer who is a consumer has the right to withdraw from a distance sales contract within 14 calendar days of receiving the goods, without giving any reason, except in the cases set out in Article 6.228¹⁰(2) of the Civil Code of the Republic of Lithuania. If goods ordered in a single order are delivered separately, the withdrawal period begins on the day the last item is received. If an item is delivered in parts, the withdrawal period begins on the day the last part is received.

To exercise the right of withdrawal, the consumer may email an unequivocal statement of their decision to withdraw or the completed model withdrawal form below to info@gurmans.eu before the withdrawal period expires. Use of the model form is optional.

The consumer must send or hand back the goods to the Seller within 14 calendar days of giving notice of withdrawal, unless the Seller has offered to collect the goods. The deadline is met if the consumer sends the goods before the period expires. The consumer bears the direct cost of returning the goods if the Seller informed them of this obligation before the contract was concluded and did not agree to cover that cost. In all other cases, the Seller bears the cost.

The Seller will reimburse all payments received from the consumer, including any delivery charges paid, without undue delay and within 14 calendar days of receiving notice of withdrawal. If the consumer chose a more expensive delivery method, the Seller is required to refund delivery charges only up to the cost of the least expensive standard delivery method it offered. The Seller may withhold reimbursement until it receives the goods or the consumer supplies evidence of having sent them back, whichever occurs first. This does not apply if the Seller has offered to collect the goods. The Seller will use the same means of payment as the consumer used for the original transaction unless the consumer expressly agrees to a different method and incurs no additional fees as a result.

The consumer is liable for any diminished value of the goods only to the extent that it results from handling beyond what is necessary to establish their nature, characteristics and functioning. If the Seller fails to provide the required information about the right of withdrawal, the consumer is not liable for any diminished value, and the withdrawal period expires 12 months after the end of the original 14-day period. If the Seller provides that information during those 12 months, the consumer may withdraw from the contract within 14 calendar days of receiving it.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.

To
UAB “Kavinuko prekyba”
Rodūnios kel. 9, LT-02195 Vilnius, Lithuania
Email info@gurmans.eu

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods / contract for the provision of the following services (*).

Goods or services ____________________________________________

Ordered on (*) / received on (*) _________________________________

Name of consumer(s) _________________________________________

Address of consumer(s) _______________________________________

Signature of consumer(s) ______________________________________
Required only if this form is submitted on paper.

Date ____________________

(*) Delete as appropriate.

8.3. Inspection and packaging of returned goods
The consumer may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning. The consumer is liable for any diminished value resulting from handling beyond what is necessary for that purpose if the Seller provided the required information about the right of withdrawal before the contract was concluded.

Please pack the goods securely to protect them from damage in transit. If the original packaging is unavailable, other suitable packaging may be used. If you have the order number, please include it to help the Seller identify the order. The statutory exceptions referred to in clause 8.2 apply.

8.4. Where the consumer validly withdraws from a distance contract, a reduction in the value of the goods does not in itself entitle the Seller to refuse the return. The Seller may seek compensation for diminished value only under the conditions set out in clause 8.3.

8.5. If the goods delivered are defective or do not match the order, the consumer and the Seller will agree on how the goods are to be made available for repair or replacement. The Seller will cover the necessary shipping or collection costs. The goods will be repaired or replaced free of charge, within a reasonable time after the consumer informs the Seller of the lack of conformity and without significant inconvenience to the consumer.

8.6. A consumer entitled to terminate the sales contract due to defects in the goods must notify the Seller of their decision and return the goods at the Seller’s expense. The Seller will refund the price paid for the goods within 14 calendar days of receiving the goods or evidence that they have been sent back, whichever occurs first.

9. Liability of the Buyer and the Seller
9.1. The Buyer is responsible for the accuracy of the personal data they provide. If the Buyer provides inaccurate data in the registration form, the Seller is not liable for the resulting consequences and may claim compensation for any direct losses incurred.

9.2. The Buyer is responsible for actions taken when using the online shop.

9.3. A registered Buyer is responsible for disclosing their login details to third parties. If a third party accesses the online shop using the Buyer’s login details and uses its services, the Seller will treat that person as the Buyer.

9.4. The Seller is released from liability for losses resulting from the Buyer’s failure to review these Terms where the Buyer had an opportunity to do so but failed to follow the Seller’s recommendations or comply with their obligations.

9.5. If the online shop contains links to third-party websites, the Seller is not responsible for the information or activities on those websites. The Seller does not supervise or control those websites or represent their operators.

9.6. If either party suffers loss or damage, the party at fault must compensate the other party for its direct losses.

10. Marketing and communications
10.1. The Seller may run promotions in the online shop at its discretion.

10.2. The Seller may unilaterally change the terms of a promotion or cancel it without prior notice. Any change or cancellation takes effect from the time it is made.

10.3. The Seller sends all communications using the contact details provided in the Buyer’s registration form.

10.4. The Buyer may send notices and enquiries to the Seller using the telephone numbers and email addresses listed in the “Contacts” section of the online shop.

10.5. The Seller is not liable if the Buyer fails to receive information or confirmation messages due to disruptions in internet connectivity or in an email service provider’s network.

11. Final provisions
11.1. These Terms are drawn up in accordance with the laws and regulations of the Republic of Lithuania.

11.2. Consumer dispute resolution. A consumer who believes that the Seller has infringed their rights or legitimate interests must first contact the Seller in writing at info@gurmans.eu and state their claim. The Seller will provide a written response giving reasons for its decision within 14 calendar days of receiving the claim.

If the Seller rejects the claim, upholds it only in part or fails to respond within 14 calendar days, the consumer may refer the dispute for out-of-court resolution to the State Consumer Rights Protection Authority, A. Goštauto g. 12, LT-01108 Vilnius, Lithuania, www.vvtat.lt. The consumer may also submit a request online through the Consumer Rights Information System at www.vtis.lt. The consumer also has the right to bring the matter before a court.